Introducing a comprehensive, reliable and effective call center solution.

A call-center service that combines leading-edge risk-management products, a well-trained staff and four decades of experience in the rent-to-own, short-term and installment lending marketplace.

Let Hello Call Center help your business succeed.

Talk to one of our customer success agents to get started.

Connecting the way your customers prefer.

  1. Telephone

    Staffed by trained service experts, all calls are recorded and monitored in real-time.

  2. Online Chat

    Easily integrated into your website, online chat meets your customers online when they are ready to do business with you.

  3. Two-way SMS

    The world has gone mobile, and HELLO’s integrated two-way SMS means you can do business with customers anywhere they are.

Integrated data services across the lending cycle.

From originations to collections, HELLO’s service team brings along access to a suite of proven tools to help you.

  • Make better lending decisions
  • Protect your business from fraud
  • Transact at your risk threshold
  • Monitor your portfolio
  • Track down, delinquent customers
  • Deploy scalable teams with dedicated supervisors
  • Ensure seamless representation of your organization

Risk management and originations

  • Risk Verify Database (RvD) - Identifies the risk of fraudulent transactions before they occur by looking across over 280MM consumer records that match MICR numbers, transactions and other consumer data.
  • Instant Bank Verification - Confirms bank statements, account details, employment history, and balances, in real time and before lending.
  • Bankruptcy Search - Updated daily, Bankruptcy Search returns information on companies and individuals across all 50 states, the District of Columbia, Puerto Rico and Guam.
  • MicroBilt Consumer Affairs - Consumer Affairs is a service for customers to dispute information on their consumer report without burdening your staff.

Portfolio monitoring

  • MicroTrac - A customizable, real-time monitoring tool sends alerts when specific changes occur within your customer base including:
    • address changes
    • new aliases
    • changes to phone and email contacts
    • changes to employment
    • criminal activity
    • bankruptcy filings, etc.

Collection and recovery

  • SmartTrac - Looks across 135 attributes using both traditional and alternative credit data to score the collectability of a consumer.
  • Skip Tracing Suite- Consists of a series of flexible products like Super Phone, Enhanced People Search, Address Search and Trace Detail which can be used to find names, aliases, known associates, phone number, and addresses.
  • SPOT Place of Employment - Identifies the place of employment for an individual saving time and money during collections.

Peace of mind right from the start.

HELLO is wholly owned by MicroBilt. With nearly 40 years of experience serving lenders, we stay on top of regulatory requirements and give you the information you need to manage your business.

  • Built-in finance grade security and regulatory compliance. HELLO is certified and meets all federal regulatory requirements including PCI. We also back our services through the highest data security standards.
  • Reporting, monitoring, and oversight with HELLO you'll have access to a real-time dashboard for monitoring and reporting and calls, SMS and chat exchanges can be recorded, logged or monitored in real time.

Learn which Microbilt products are right for your business.

Have one of our customer success agents help you get the most out of our products.